Terms and Conditions

Welcome to MI Global Trade, your trusted supplier of industrial equipment, engineering components, boiler accessories, valves, pneumatic systems, and industrial solutions in Bangladesh.

These Terms and Conditions govern your access to and use of our website, https://miglobaltradebd.com/, including online purchases, product inquiries, quotation requests, and related services.

By accessing our website, placing an order, or submitting a business inquiry, you agree to these Terms and Conditions to the extent applicable to your use of our services.

Please read these terms carefully before purchasing products or requesting industrial equipment solutions.

1. About MI Global Trade

MI Global Trade is a Bangladesh-based industrial equipment and engineering solutions supplier with a business history dating back to 1978.

We specialize in supplying industrial valves, boiler equipment, gas control components, pneumatic automation products, measurement instruments, industrial spare parts, and related technical solutions.

Our services include product sourcing, equipment supply, technical consultation, installation support, troubleshooting, and after-sales assistance.

2. Website Use and Eligibility

Visitors may use our website to explore industrial products, review technical specifications, submit inquiries, request quotations, and purchase products available through our online store.

You agree to provide accurate and complete information when submitting inquiries, creating accounts, or placing orders.

You must not use our website for fraudulent activities, unauthorized access, misleading transactions, or any activity that violates applicable laws.

Individuals placing orders must have the legal capacity to enter into a purchase agreement. Business representatives must have appropriate authorization to act on behalf of their organizations.

3. Products and Technical Information

MI Global Trade offers a range of industrial equipment and commercial products, including solenoid valves, pneumatic cylinders, gas regulators, safety valves, pressure switches, steam traps, flow meters, and industrial fittings.

We aim to provide accurate product descriptions, technical specifications, images, model numbers, availability information, and other relevant details.

However, manufacturers may change product specifications, packaging, designs, or model configurations without prior notice.

Product images are provided for identification and illustration. Actual products may differ in appearance or packaging without affecting the disclosed essential specifications.

Customers purchasing technical or industrial equipment should confirm model compatibility, dimensions, voltage, pressure ratings, materials, and application requirements before placing an order.

If you need assistance selecting a product, please contact our technical or sales team.

4. Online Shopping and Order Placement

Products displaying a price and purchasing option may be ordered directly through our website using the available Shop Now, Buy Now, or checkout functionality.

When placing an order, customers should carefully review product details, quantities, delivery information, and the final payable amount.

An automated order acknowledgment confirms that an order request has been received. It does not necessarily mean that the order has been accepted for fulfillment.

An order becomes confirmed when MI Global Trade provides acceptance through an order confirmation, dispatch notification, or other clear communication.

We may contact customers to verify an order, clarify product requirements, or resolve availability issues.

If an order cannot be fulfilled, customers will be informed and any payment collected for the unfulfilled order will be refunded in accordance with applicable law.

5. Industrial Product Inquiries and Quotations

Certain industrial equipment and specialized components may be available through our Request a Quote or product inquiry system rather than direct online checkout.

Customers may submit requirements through our website, email, telephone, or available business messaging channels.

An inquiry or quotation request does not constitute a confirmed purchase.

Quotations may depend on product model, quantity, technical requirements, current stock, sourcing conditions, delivery location, and applicable taxes or charges.

A quotation becomes binding only when its terms have been accepted by both parties or otherwise confirmed through an agreed purchase arrangement.

Quotation validity, lead time, payment terms, warranty conditions, and delivery arrangements will be specified where relevant.

6. Product Pricing and Payment

Prices displayed on our online store are generally expressed in Bangladeshi Taka (BDT), unless otherwise stated.

We endeavor to maintain accurate prices and product information. If an obvious pricing or calculation error is identified, we will notify affected customers before accepting or fulfilling the order.

Any applicable taxes, delivery charges, or additional fees will be disclosed before the order is finalized.

Payment methods and instructions will be presented during checkout or communicated through a confirmed business quotation.

Customers must use the authorized payment channels specified by MI Global Trade.

For industrial orders requiring advance payment, partial payment, or customized payment arrangements, the applicable terms will be communicated before the order is confirmed.

7. Product Availability and Stock

Product availability may vary depending on warehouse inventory, supplier stock, import schedules, and customer demand.

Displaying a product on our website does not guarantee immediate availability.

If an ordered item is unavailable, MI Global Trade will contact the customer regarding possible alternatives, revised delivery arrangements, or cancellation and refund options.

Substitute products will not be supplied without the customer’s agreement.

8. Delivery and Shipping

MI Global Trade serves customers throughout Bangladesh, subject to product availability, delivery accessibility, and logistical arrangements.

Our website may advertise free-delivery offers for orders within Bangladesh. Such offers will be honored according to the terms communicated at the time of purchase.

Any applicable delivery charges or exclusions should be disclosed before order confirmation.

Delivery times may vary according to stock availability, product size, destination, courier arrangements, and other operational factors.

For large industrial equipment, specialized components, or bulk orders, delivery arrangements may be confirmed separately.

We will make reasonable efforts to deliver orders within the agreed timeframe and notify customers of material delays.

Customers are responsible for providing accurate delivery addresses and contact details.

9. Order Cancellation

Customers wishing to cancel an order should contact MI Global Trade as soon as possible.

Cancellation eligibility depends on the order’s status, whether payment has been processed, and whether the goods have been dispatched or specially sourced.

Orders that have already been shipped, customized, or specially procured may require additional consideration under the agreed purchase terms and applicable consumer protection laws.

Where cancellation is approved, any applicable refund will be processed using the agreed or legally required method.

Nothing in this section limits cancellation rights provided by applicable law.

10. Returns, Refunds, and Replacement

We are committed to addressing legitimate concerns regarding incorrect, damaged, defective, or misrepresented products.

Customers should inspect products after delivery and contact MI Global Trade promptly if an issue is discovered.

When reporting a problem, customers may be asked to provide an order number, product model, description of the issue, and supporting photographs.

Return or replacement eligibility will depend on the nature of the problem, the product condition, applicable warranty, purchase terms, and legal requirements.

Industrial components that have been installed, modified, damaged through improper use, or purchased under clearly disclosed special-order conditions may be subject to additional assessment.

Where a return, repair, replacement, or refund is required by applicable law or agreed purchase terms, MI Global Trade will provide an appropriate resolution.

Customers should contact our support team before sending any product back so that return arrangements can be coordinated.

11. Product Warranty and After-Sales Support

Certain products may include manufacturer warranties or specific supplier warranty arrangements.

Warranty coverage, duration, exclusions, and claim procedures depend on the relevant product and the conditions communicated during purchase.

MI Global Trade may provide technical assistance, troubleshooting guidance, installation support, and after-sales service where available.

Normal wear and tear, incorrect installation, unauthorized modification, and operation outside a manufacturer’s specified limits may affect warranty eligibility, subject to applicable law.

Any statutory warranty or consumer rights remain unaffected.

12. Technical Consultation and Industrial Safety

Industrial equipment may involve electrical systems, high-pressure applications, steam, compressed air, gas systems, or other potentially hazardous operating conditions.

Customers should ensure that products are selected, installed, operated, and maintained according to the manufacturer’s instructions and applicable safety requirements.

Installation, testing, and maintenance should be performed by appropriately qualified personnel where necessary.

Technical information provided through the website is intended to assist product selection and does not replace a site-specific engineering assessment.

For safety-critical applications, customers must independently verify equipment suitability and compliance with applicable technical and safety standards.

13. Intellectual Property and Brand Information

Website content, including original text, graphics, layouts, and other materials owned by MI Global Trade, is protected by applicable intellectual property laws.

Product names, manufacturer trademarks, logos, and brand identities belong to their respective owners.

References to international brands are provided for product identification and informational purposes.

Listing a manufacturer’s products does not by itself establish an exclusive agency, official distributorship, or endorsement unless specifically stated and verified.

Unauthorized copying, commercial redistribution, or misuse of protected website content is prohibited.

14. Third-Party Websites and Services

Our website may contain links to external manufacturers, payment providers, social media platforms, messaging services, or other third-party websites.

MI Global Trade does not control the content, privacy practices, or operating policies of independent third-party platforms.

Users should review the applicable terms and privacy policies when accessing those services.

15. Limitation of Liability

MI Global Trade seeks to provide accurate information, reliable products, and professional customer support.

To the extent permitted by applicable law, we are not responsible for losses arising solely from unauthorized product modifications, installation contrary to manufacturer instructions, or uses outside disclosed operating specifications.

We do not guarantee that the website will operate continuously without temporary technical interruptions.

Nothing in these Terms and Conditions excludes or restricts liability that cannot legally be excluded, including rights and remedies available to customers under applicable Bangladeshi law.

16. Privacy and Personal Information

Information submitted through online orders, quotation requests, contact forms, and other website interactions is handled in accordance with our Privacy Policy.

We encourage visitors to review our Privacy Policy to understand how personal information is collected, used, protected, and managed.

Privacy Policy: https://miglobaltradebd.com/privacy-policy-2/

17. Changes to These Terms

MI Global Trade may update these Terms and Conditions to reflect changes in business operations, website functionality, available services, or applicable legal requirements.

Revised terms will be published on this page with an updated revision date.

Changes will not retroactively remove rights arising from previously confirmed purchases.

18. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the applicable laws of Bangladesh.

If any concern arises regarding an order, payment, delivery, product quality, or service, customers are encouraged to contact MI Global Trade to seek a fair and practical resolution.

Where a dispute cannot be resolved directly, either party may pursue remedies available under applicable Bangladeshi law before the competent authority or court.

19. Contact Information

For questions regarding these Terms and Conditions, online shopping, industrial product inquiries, payments, deliveries, or after-sales assistance, please contact:

We value transparent business practices, dependable industrial solutions, and long-term customer relationships.